VX Brief #11: don’t hide from success

Welcome back, vending bosses!

Many vendors try to stay invisible—stock the machine and slip out. But here’s the truth: hiding can hurt your business.

When you avoid contact with managers, small issues (like product requests or machine problems) can quietly grow until they threaten the account.

We get it—locations sometimes make requests that complicate your life. Here’s how to handle those moments:

💬 Handling Difficult Requests

📋 "Can you stock XYZ product?"
➡️ "I’ll look into it! If I can’t get that item, I’d be happy to suggest something similar."

💰 "Can you lower your prices?"
➡️ "I really wish I could, but rising costs make that tough. I’m happy to suggest lower-cost items instead."

🚚 "Can you restock more often?"
➡️ "If sales are growing, I’d be glad to adjust my schedule. Otherwise, I’ll stock extra units to cover the gap."

💡 We Want to Hear from You!

Your experience matters, and we’re always looking for ways to improve. What’s the #1 thing we could do to make Vending Exchange better for you?

Share Your Feedback Here

Every response helps us shape the future of Vending Exchange, and we truly appreciate your input!

Cheers to closing more deals (faster),
The Vending Exchange Team
Your Partner in Snack Domination

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